Terms & Conditions
Version: 03. November 2025
1. Scope
1.1. These General Terms and Conditions (hereinafter "T&Cs") apply to all contracts, deliveries and other services provided by Zuugle Services GmbH, Neumayrgasse 26/37; A-1160 Vienna, Company Register Number 610812 d, VAT ID Number ATU79853525 (hereinafter "Zuugle Services") to its customers.
1.2. Any conflicting, deviating or supplementary terms and conditions of the customer shall not form part of the contract, even if known, unless their applicability is expressly agreed to in writing by Zuugle Services.
1.3. These T&Cs apply to both consumers within the meaning of the Austrian Consumer Protection Act (KSchG) and to businesses within the meaning of the Austrian Commercial Code (UGB), unless a distinction is explicitly made.
2. Orders
2.1. Offers made by Zuugle Services are subject to change and non-binding, unless they are expressly designated as binding.
2.2. An order placed by the customer constitutes a binding offer to conclude a contract.
2.3. Acceptance of the offer by Zuugle Services shall be effected by a written order confirmation or by the provision of the service.
2.4. To be effective, verbal assurances, ancillary agreements and amendments to the contract require the written confirmation of Zuugle Services.
3. Services
3.1. The exact scope of the services to be provided by Zuugle Services is set out in the respective service description in the offer or the order confirmation.
3.2. Zuugle Services is entitled to use third parties for the provision of its services.
3.3. Unless expressly agreed as binding, performance periods and dates are non-binding and shall be understood as estimated timeframes.
Payment Terms
4.1. Unless stated otherwise, the agreed prices are quoted in Euros and are exclusive of the statutory value-added tax (VAT).
4.2. Unless otherwise agreed, payments are due within 14 days of the invoice date without deduction.
4.3. In the event of a default in payment, the statutory default interest rates shall apply. With respect to businesses, the default interest rates pursuant to Section 456 of the Austrian Commercial Code (UGB) shall apply.
4.4. The customer is not entitled to withhold or set off payments on the grounds of warranty claims or other counterclaims, unless the counterclaims are undisputed or have been legally established by a final court decision.
5. Customer Obligations
5.1. The customer must provide Zuugle Services with all information, documents and access necessary for the provision of services in a timely manner.
5.2. The customer warrants that the content and materials they provide are free from third-party rights or that they possess the necessary licences and authorisations.
5.3. If the customer fails to meet their obligations to cooperate, agreed performance deadlines shall be extended accordingly, and Zuugle Services is entitled to invoice the customer for the additional expenses incurred as a result.
6. Warranty and Liability
6.1. The warranty is governed by the statutory provisions.
6.2. The liability of Zuugle Services for simple negligence is excluded. This exclusion does not apply to personal injury. For business customers, liability for both simple and gross negligence is excluded, with the exception of personal injury.
6.3. The liability of Zuugle Services is limited to the value of the respective order.
6.4. Zuugle Services is not liable for damages resulting from circumstances beyond its reasonable control (e.g., force majeure, internet or telecommunication network disruptions).
7. Data Privacy
7.1. Zuugle Services processes the customer's personal data in accordance with the applicable data protection regulations (in particular, the GDPR and the Austrian Data Protection Act (DSG)).
7.2. Details regarding the processing of personal data can be found in the Privacy Policy of Zuugle Services, which is available on the Zuugle Services website at: https://zuugle-services.com/en/data-privacy/
8. Term and Termination
8.1. The term of the contract is set out in the offer or the order confirmation.
8.2. Contracts for an indefinite period may be terminated in writing by either party, subject to a notice period of one month to the end of a quarter.
8.3. The right to extraordinary termination for good cause remains unaffected. Good cause shall be deemed to exist, in particular, in the event of a breach of material contractual obligations.
9. Confidentiality
9.1. The contracting parties undertake to maintain confidentiality regarding all confidential information of the other party that becomes known to them during the performance of the contract.
9.2. This obligation shall continue even after the termination of the contract.
10. Final Provisions
10.1. Amendments or additions to these T&Cs must be made in writing. This also applies to the waiver of this written form requirement.
10.2. Should individual provisions of these T&Cs be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a provision that comes closest to the economic purpose of the original.
10.3. This contract shall be governed by Austrian law, to the exclusion of the conflict of law rules of private international law and the UN Convention on Contracts for the International Sale of Goods (CISG).
10.4. The place of jurisdiction for all disputes arising from or in connection with this contract shall be the court with subject-matter jurisdiction at the registered office of Zuugle Services, provided the customer is a business. If the customer is a consumer, the statutory places of jurisdiction shall apply.
11. Diana GreenConnect Terms of Service
The use of the 'Diana GreenConnect' product is governed by the separate Terms of Service for Diana GreenConnect, which apply in addition to these T&Cs.